Q:Hello, I purchased xc90 ice face plate in July, finally installed today, After connecting it is still dead. Can you help me out? Thank you.

A:It looks like it needs software to be working, sometimes it needs software to be activated that is usually the case when you plug it in and it is totally dead no light on the panel, I can help you out by exchanging it for another one that could be plug and play, please let me know if you would like to do try that before going to the dealer to do the software download just send it back to me and I will send you exchange unit,